Customer Service

Service Request

If you have a service request or maintenance question please refer to your online homeowner portal, located at homeinformationpackages.com. This portal contains warranty and maintenance information, as well as provides an option to submit a service request online. Once a service request is submitted, it will be reviewed by a Customer Service Representative and you will be contacted to schedule a service appointment. Please note your login information is located in your homeowner package or noted on the inside of the electrical panel.

In Case of Emergency

If you need immediate assistance, please call 604-732-6170 extension 109, to speak with a Customer Service Representative. If an incident occurs outside of the regular business hours of 8:30 a.m. – 5 p.m., please call your property managment company. If this is an emergency, please dial 911.

Homeowner Guides

Congratulations on becoming an Aragon homeowner, and welcome to your online homeowner portal! Here you can find all the information relevant to your new home. Maintenance, warranty, and community information is available to at your fingertips. This portal exists to help make your post-purchase experience as positive and simple as possible, so utilize all of the resources provided, and enjoy your new home!

To access your homeowner portal, please click here.

Frequently Asked Questions