If you have a service request or maintenance question please refer to your online homeowner portal, located at homeinformationpackages.com. This portal contains warranty and maintenance information, as well as provides an option to submit a service request online. Once a service request is submitted, it will be reviewed by a Customer Service Representative and you will be contacted to schedule a service appointment. Please note your login information is located in your homeowner package or noted on the inside of the electrical panel.
If you need immediate assistance, please call 604-732-6170 extension 109, to speak with a Customer Service Representative. If an incident occurs outside of the regular business hours of 8:30 a.m. – 5 p.m., please call your property managment company. If this is an emergency, please dial 911.
Congratulations on becoming an Aragon homeowner, and welcome to your online homeowner portal! Here you can find all the information relevant to your new home. Maintenance, warranty, and community information is available to at your fingertips. This portal exists to help make your post-purchase experience as positive and simple as possible, so utilize all of the resources provided, and enjoy your new home!
To access your homeowner portal, please click here.
For questions pertaining to the interior of your home, please contact Customer Service at 604-732-6170 ext. 109 or email customerservice@aragon.ca. For questions pertaining to the exterior of your home, including any common property areas, please contact your property management company. Please note your warranty covers issues that are considered a defect in manufacturer materials or installation for a specific amount of time after you have taken possession of your home. To learn more about your warranty coverage, please review the Guide to Home Warranty Insurance in British Columbia, available at www.hpo.bc.ca.
As a new homeowner, there are typically three types of insurance you should be aware of once you’ve purchased your new apartment or townhome: strata/building insurance, homeowner’s insurance, and tenant’s insurance.
Strata insurance only covers damage outside of your apartment or townhome. For protection inside your home, you’ll have to think about home and contents insurance.
Basic home insurance generally provides coverage for earthquake, flood, fire, theft, windstorms, water damage, and strata assessments. Very often insurance companies provide add-ons to basic insurance so assess your risk and purchase insurance accordingly.
As a tenant, you are not covered under your landlord’s home insurance and are liable for the apartment or townhome and the building during your occupancy. Your landlord could ask for proof of rental or contents insurance in order to rent out the property.
There are several companies that sell various types of insurance, so be sure to do your research, talk to your local expert, and shop around before buying home insurance, as you really want to protect the most valuable asset you own.
The suppliers of your kitchen appliances, different for each building, will work directly with homeowners if any repairs are needed for their products. Be prepared to provide the model and serial number of the item and the possession date of your suite.
For cosmetic deficiencies noted after possession, there is a two day (48 hour) period upon possession to contact your appliance provider. Once this time has lapsed, the costs will no longer be covered to replace or repair any dents or scratches.
Appliance warranties are generally one year for parts and labor. Please refer to the literature provided by the manufacturer for complete information.
Our service hours as follows:
Administrative Staff: Monday through Friday, 8:30 a.m. until 5:00 p.m.
Inspection Appointments: Monday through Friday, 8:30 a.m. until 3:00 p.m.
Service Appointments: Monday through Friday, 8:30 a.m. until 3:00 p.m.
Please contact Customer Service at 604-732-6170 ext. 109 for quickest response during regular business hours. You may also email customerservice@aragon.ca. You can expect a response within 24 hours of receipt of your email, or on the first business day of the week when sent on a weekend.
